Refund & Cancellation Policy

Last Updated: 03 August 2026

At Prageet, operated by Prageet Proprietor, customer satisfaction is our priority. This Refund & Cancellation Policy explains the conditions under which you may cancel an order, request a return, exchange a product, or receive a refund for purchases made through https://prageet.in/.

If you purchase our products through third-party marketplaces such as Amazon, Flipkart, Meesho, or other online marketplaces, the respective marketplace's return and refund policies will apply.

1. Order Cancellation Before Shipping

Orders may be cancelled free of charge before they have been dispatched from our warehouse.
To request a cancellation, please contact us as soon as possible with your Order ID.
Once the cancellation is approved, a full refund will be initiated to your original payment method.

Email: prageetstore@gmail.com

Phone / WhatsApp: +91 9205474356

2. Order Cancellation After Shipping

Once an order has been shipped, it generally cannot be cancelled.
If you no longer wish to keep the product after delivery, you may request a return, provided it meets the return eligibility conditions outlined below.

3. Return Eligibility

Products are eligible for return within 7 days of delivery if:

The product is unused, unwashed, and in its original condition.
Original packaging, labels, tags, and accessories are intact.
The product received is damaged, defective, or different from what was ordered.
You provide a valid Order ID, invoice, or proof of purchase.
The product passes our quality inspection after it is returned.

4. Non-Returnable Items

The following products are not eligible for return or refund:

Custom-printed or personalised bags made according to customer specifications.
Bulk or wholesale orders manufactured specifically for the customer, unless damaged or defective.
Products damaged due to misuse, negligence, improper handling, or normal wear and tear.
Products that have been washed, altered, or used.
Products returned without original packaging, labels, tags, or accessories.
Return requests made after the eligible return period.

5. Damaged or Defective Products

If you receive a damaged, defective, or manufacturing-defect product:

Contact us within 48 hours of delivery.
Share clear photographs and an unboxing video showing the product and its packaging.
Our team will verify the issue.
Once approved, we will arrange a replacement or issue a full refund at no additional cost to you.

Failure to report the issue within the specified time may affect your eligibility for a replacement or refund.

6. Wrong Product Received

If you receive an incorrect product:

Notify us within 48 hours of delivery.
Provide photographs of the received product, packaging, and shipping label.
After verification, we will arrange pickup of the incorrect product (where service is available) and dispatch the correct product or provide a refund, depending on product availability and your preference.

7. Refund Timeline

Once your returned product is received and successfully inspected:

Refunds will generally be processed within 7–10 business days.
Processing times may vary depending on your bank, payment gateway, UPI provider, or financial institution.

8. Refund Method

Refunds will be processed as follows:

Prepaid Orders

Refunds will be credited to the original payment method used during checkout, including UPI, credit/debit card, net banking, or digital wallet.

Cash on Delivery (COD) Orders

Refunds will be processed via bank transfer or UPI after the customer provides the necessary account details.

9. Exchange Policy

We offer exchanges subject to product availability for:

Manufacturing defects
Damaged products
Wrong product received
Design exchanges (only if specifically approved by our support team)

Exchange requests must be made within 7 days of delivery.

Products must satisfy all return eligibility requirements before an exchange can be approved.

10. Orders Purchased Through Online Marketplaces

If your purchase was made through:

Amazon
Flipkart
Meesho
Any other online marketplace

your order will be governed by that platform's return, replacement, cancellation, and refund policies.

Please initiate return or refund requests directly through the marketplace where your purchase was made.

11. Return Shipping

If the return is due to our error (wrong product, damaged product, or manufacturing defect), we will bear the return shipping cost.
If the return is requested for any other approved reason, return shipping charges may be the customer's responsibility unless otherwise agreed.

12. Refund Rejection

Refund or return requests may be declined if:

The returned product does not meet our eligibility criteria.
The product has been used, washed, or altered.
The return request is made after the eligible period.
Required proof of purchase or evidence is not provided.
The reported issue cannot be verified during inspection.

13. Need Help?

For any cancellation, return, replacement, or refund-related assistance, please contact us.

Prageet Proprietor

Website: https://prageet.in/